IMPORTANT NOTICE
URGENT: Safety Board Notification - Accu- Chek Performa Test Strips
| Field Safety Notification - for Consumers 26-Jul-2021 |
Dear Valued Customers,
At Medipharm Sdn Bhd, we strive for the highest quality of products and services and are committed to keeping you informed as soon as there is a potential issue of which you should be made aware. This is why we would like to inform you about the rare occurrence of Accu-Chek® Performa test strip vials which have opened while still in a sealed carton.
If you have a test strip vial that has opened while still in a sealed carton, you may observe the inability to perform a valid blood glucose measurement on your meter, because an open vial would expose the test strips to humidity which damages the strips and could result in inaccurate results (such as positively biased, or falsely too high, results). Inappropriate therapy decisions based on inaccurate results could lead to adverse health consequences.
If you have any affected product, please dispose of the test strips immediately. Medipharm will provide test strip replacements to users who have purchased vials that were open within the sealed carton. To obtain replacement from us, please call us at +673 242 5005.
We appreciate your time and attention to this important notification.
Best Regards,
Medipharm Sdn Bhd
At Medipharm Sdn Bhd, we strive for the highest quality of products and services and are committed to keeping you informed as soon as there is a potential issue of which you should be made aware. This is why we would like to inform you about the rare occurrence of Accu-Chek® Performa test strip vials which have opened while still in a sealed carton.
If you have a test strip vial that has opened while still in a sealed carton, you may observe the inability to perform a valid blood glucose measurement on your meter, because an open vial would expose the test strips to humidity which damages the strips and could result in inaccurate results (such as positively biased, or falsely too high, results). Inappropriate therapy decisions based on inaccurate results could lead to adverse health consequences.
If you have any affected product, please dispose of the test strips immediately. Medipharm will provide test strip replacements to users who have purchased vials that were open within the sealed carton. To obtain replacement from us, please call us at +673 242 5005.
We appreciate your time and attention to this important notification.
Best Regards,
Medipharm Sdn Bhd